Frequently Asked Questions

Yes! If you call before noon, we can usually have a technician at your door the same day. We are available Monday through Saturday, 7am to 7pm, and Sunday visits can be arranged by advance appointment, so you never have to wait long to get your appliance fixed. Commercial service is scheduled on request, based on technician availability.

We serve Buffalo, NY and communities throughout Western New York, including Erie and Niagara counties. Visit our service areas page for the full list of neighborhoods we cover.

For residential appliances, every repair starts with a $99 service call that covers the technician's visit and a complete diagnosis of the problem. If you choose to proceed, the $99 diagnostic fee is waived when the repair is completed; if you decide not to proceed, you pay only the $99. We always provide an upfront quote before any work begins, so there are no surprises. Check our coupons page for current discounts. Commercial appliance service has its own terms: the $180 commercial service call covers the diagnostic visit and is not applied toward the repair. Coffee and espresso machines have separate terms as well: the $99 service call is paid at pickup for a home machine (it includes pickup, workshop diagnosis and return) or after the on-site diagnostic visit for a business, and it is applied toward the total price of the approved repair.

Absolutely. Every completed repair comes with a 60-day warranty covering both parts and labor. If the same issue comes back within 60 days, we return and fix it at no additional cost to you.

We repair most major household appliances, including refrigerators, freezers, ice makers, dishwashers, ovens, stoves, ranges, washers, dryers, and microwaves. We also repair espresso and bean-to-cup coffee machines, which are collected and repaired at our workshop rather than in your home. If it is in your kitchen or laundry room, there is a good chance we can fix it. We also repair these appliance types for businesses — see commercial appliance repair, which has its own pricing.

We service all major appliance brands, from everyday names like Whirlpool, GE, Samsung, and LG to premium brands like Sub-Zero, Viking, and Thermador. See our full brands list for more details.

You have two easy options. Call us directly at (716) 271-5114 and we will set up an appointment over the phone. Or fill out our online booking form to schedule at your convenience and save $25 on a completed residential appliance repair (the discount does not apply to coffee machine or commercial service).

The $99 residential service call covers the technician's visit to your home and a full diagnosis of the problem. If you approve the repair and we complete it, the $99 diagnostic fee is waived; if you decide not to proceed, you pay only the $99. For a home coffee machine, the $99 service call includes pickup, workshop diagnosis and return; for a business machine it covers the on-site diagnostic visit, and in both cases it is applied toward the total price of the approved repair. Commercial appliance service has its own $180 service call, which covers the diagnostic visit and is not applied toward the repair.

We accept cash, all major credit cards, and debit cards. For a residential repair, payment is due when the repair is completed; if you decline the repair after the diagnosis, only the $99 service call is due. Coffee machine service and commercial appliance repair have their own payment terms, described on their pages.

We understand that plans change. Just give us a call at least 24 hours before your scheduled appointment and we will happily reschedule at no charge. Cancellations with less than 24 hours notice may be subject to a $50 fee. You can read the full details on our cancellation policy page.